Customer Bill of Rights
Quality service that you have a right to expect from ANY home repair company.
1. Caring People Answering the Phone
Isn't it maddening to reach an answering machine when your lights won't work or you have an emergency? At North Suburban Electric, Inc., our phones are fully staffed from 8:00am - 5:00pm Monday through Friday. For after hours and emergencies we have a 24-hour staffed live answering and paging system that enables us to respond to your needs 24 hours a day 7 days a week!
2. Polite, Professional Customer Service Representatives
To reach a live human isn't much comfort if that person is surly or incompetent. Ever get the feeling that the person on the other end of the phone is having a bad day? Call us at North Suburban Electric, Inc., and you will be treated with courtesy and respect. We Guarantee It!
3. Convenient Scheduling
Today, most homes are busy households with two wage earners. We know your time is valuable. At North Suburban Electric, Inc., we make it a priority to accommodate your schedule and offer priority scheduling to our Service Partners.
4. Service Partner Plans
"An ounce of prevention is worth a pound of cure.” This applies to your home's health as well as yours. At North Suburban Electric, Inc., we offer Service Partner Plans that save you time and money. Please visit our service partner page for more information.
5. Firm Prices Quoted Ahead of Time
We Charge by the job not the hour. You approve the price BEFORE we do the work. At North Suburban Electric, Inc., we quote you the full cost of the job with flat rate pricing, before we do the work. No more watching the meter run - No more Hourly Charges - No Over Charges - No Lowball Phone Estimates - No Hidden Charges!
6. Guaranteed Performance
At North Suburban Electric, Inc., our written guarantees are the best in the business and we offer extended Life Time Warranty and Guarantees with our Service Partner Plan. If anything should break during the warranty period, we will fix it at absolutely no cost to you!
7. Security Protection
With the rampant crime rate these days you can never be too cautious. Our service technicians are back ground checked for criminal records; drug tested, wears company uniforms, drive fully marked trucks, carry business cards and are ready to show you their ID upon request so you know who they are. They also park the company vehicle where it is readily available so you know who it is at your door.
8. Respect for Your Property
Our service technician’s leave your home clean. They arrive supplied with rubber gloves, booties, clean uniforms, entry carpets, vacuum cleaner and cleaning supplies. They use these to protect and respect your property.
9. Qualified Service Technicians
Being an electrician is a lot harder than it used to be. Ever-changing codes, environmental regulations and increasing technology require today's electricians to receive continual training. At North Suburban Electric, Inc., we constantly invest in advanced education and training. A company that does not invest in education for its employees is not a company with which you would want to do business.