Client Frequently Asked Questions

Are you licensed, bonded & insured?

A: Yes, We uphold all national, state and local government laws. We carry all bonds as required by the local Municipals, State of Illinois and carry Workers’ Compensation, Auto, Building and General Liability Insurance. Our Supervising Electrician (or Master Electrician) is licensed with the City of Chicago.

Are you members of any trade or professional associations?

A: We are members of The Better Business Bureau, Nexstar Network and The International Association of Electrical Inspectors. Visit our About Us page for more information.

How can I trust your employees in my home?

A: Not only are we licensed, bonded and insured, but all employees undergo a rigorous drug, alcohol and criminal back ground security screening process prior to coming to work for us. You can trust North Suburban Electric, Inc., to provide you excellent service with courteous and trustworthy personnel.

What are your service hours?

A: You can reach someone in our office Monday through Friday, 8:00am-5:00pm. A 24-hour live answering service is available to take a message or relay your emergency problems to one of our on-call technicians in the evenings, weekends or holidays. Our service technicians are available during normal business hours for new and repeat customers. Service Partner Agreement customers save money even after we’ve closed for the day. Please visit our Service Partner agreement page or call our office for more information about becoming a Service Partner.

WHATEVER IT IS YOU’D LIKE TO KNOW, WE’RE HERE TO PROVIDE YOU WITH HELPFUL AND TIMELY ADVICE. AND ALL YOU HAVE TO DO IS ASK